Refund Policy

Last Updated: March 17, 2026

1. Overview

We want you to be absolutely satisfied with Diogen AI. If you're finding that the PRO version isn't the right fit for your needs, we're here to help.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new purchases of the Diogen AI PRO plugin. If you're not satisfied with your purchase, you can request a full refund within 14 days of your initial purchase date.

3. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 14 days of the original purchase.
• The request must be for the initial purchase (renewals may be subject to different considerations).

4. Non-Refundable Items

We cannot offer refunds for costs incurred through third-party AI API providers (such as OpenAI, Google Gemini, Anthropic, etc.). The Diogen AI plugin is a tool that connects to these services; any fees you pay to those providers are separate and governed by their own respective refund policies.

5. How to Request a Refund

To request a refund, please send an email to refund@diogenwp.com with the following information:

• Your name
• The email address used for the purchase
• The order number (found in your Lemon Squeezy receipt)
• Optional: A brief explanation of why you'd like a refund (this helps us improve)

6. Processing Refunds

Once we receive your request, we will process it through our Merchant of Record, Lemon Squeezy.

• Refunds are typically processed within 5-10 business days, depending on your bank or credit card provider.
• Once a refund is processed, your PRO license will be deactivated, and you will no longer have access to PRO-only features.

7. Repeated Refund Requests

To prevent abuse of our guarantee, we reserve the right to refuse refund requests from customers who have previously purchased and received a refund for the same product.

8. Contact Us

If you have any questions about our Refund Policy, please reach out to us:
hello@diogenwp.com